FAQ
How can the POS integration team help you?
The POS Integration Team supports third-party software integration with Tyro’s payments platform. Our primary focus is assisting with the Tyro Certification process and resolving any POS/PMS development integration issues.
How do I implement POS and Tyro's dynamic surcharge?
Implementing a dynamic integrated surcharge for both TTA and iClient follows a straightforward development process. By using the surcharge parameter in the initiatePurchase function, you can configure the POS to add or exclude a Tyro surcharge from the transaction. For more details, please refer to our Surcharge API documentation.
WWhat is the difference between headful and headless implementation?
Tyro offers two implementation styles. Headful implementation (recommended implementation) utilises Tyro’s standard transaction screen and UI, simplifying the transaction workflow. Headless implementation allows for a customised transaction screen, with your POS managing the messaging and design.
Do I need a Tyro terminal for development?
A development terminal is only necessary for integrating Medicare EasyClaim and P@T features. For other developments, use the Simulator Server with these URLs:
For the TTA, please ensure the simulator URL is updated in both registry keys:
- HKEY LOCAL MACHINE\SOFTWARE\Tyro\Tyro.IntegrationServer.Url
- HKEY LOCAL MACHINE\SOFTWARE\Wow6432Node\Tyro\Tyro.IntegrationServer.Url
Do I need an API key for development?
No specific API key is required for development. TTA integration doesn’t use an API key, and for iClient (browser-based), iOS, and Android integration, both the integration server simulator and development terminal environments don’t require a specific API key.
What is the next step once I complete the development work?
After development, you must go through a mandatory certification process before you can use the integration in production. The certification process consists of:
- Phase 1 involves a questionnaire and initial test cases, including video test cases, receipts, and tax invoice uploads.
- Phase 2 continues with additional test cases, varying based on your feature integration.
How long does the certification process take after development is completed?
The certification timeline varies but typically takes 3-5 weeks post-development.
If I add more features to my POS product already integrated with Tyro, do I need to recertify?
Yes, new features require certification. To initiate the certification process, please contact our partner managers via email
What features should I implement for my integration with Tyro?
Refer to our Certification Criteria Document for a list of available features for your integration type.
Who should I reach out to if I have a development query?
Send a new email to POS Integration Team with the topic in the subject line. For ongoing issues, link to the previous conversation thread.
What’s the next step once my integration is certified?
You’ll receive an email confirming certification completion and instructions for production setup. For iClient integrations, a separate email will provide the API key.
What if my test terminal says 'Certificate expired'?
Send an email request to integrationsupport@tyro.com with your contact details for an RMA bag to return the terminal to our Sydney office for repair.
Who do I contact to integrate my POS with Tyro EFTPOS?
Contact our Tyro partner managers via email. They will guide you through the initial steps and help you complete a scoping document.